Your Questions Answered
Frequently Asked Questions About Your Stay
What makes The Other Side Inn different from other hotels?
Our inn operates as a social enterprise dedicated to supporting individuals experiencing chronic homelessness. Staying with us means contributing directly to community programs while enjoying comfortable accommodations near downtown Salt Lake City.
What are the check-in and check-out times?
Check-in begins at 3 PM, and check-out is by 11 AM. If you need flexibility, please contact us in advance to discuss available options.
Are pets allowed at the inn?
To maintain a comfortable environment for all guests, we do not allow pets. Service animals are welcome with proper documentation.
How does my stay impact the local community?
Your booking supports programs that provide housing and resources to people facing homelessness. By choosing our inn, you help fund initiatives that create lasting change in the Salt Lake City area.
Do you have accessible rooms?
At this time, The Other Side Inn does not offer ADA-accessible accommodations. Due to the unique design and layout of our cottages, many units include features such as steps, narrow pathways, or other elements that may not be suitable for guests with mobility limitations.
We understand the importance of accessibility and are continually exploring ways to improve the guest experience. If you have specific accessibility questions, please contact our team before booking, and we will be happy to provide additional information about our accommodations and property layout.At this time, The Other Side Inn does not offer ADA-accessible accommodations. Due to the unique design and layout of our cottages, many units include features such as steps, narrow pathways, or other elements that may not be suitable for guests with mobility limitations.
We understand the importance of accessibility and are continually exploring ways to improve the guest experience. If you have specific accessibility questions, please contact our team before booking, and we will be happy to provide additional information about our accommodations and property layout.
What is your cancellation policy?
Cancellations must be received 24 hours before the expected day of arrival. Cancellation policies may differ by arrival date and room type. If cancellation is not received by the required date, the hotel will charge for one night's accommodation.
What do I need to bring at check-in?
You'll need a government-issued photo identification and a credit card or debit card for all charges plus an incidental hold.
Have any more questions?